Privacy Policy

1. Introduction

Heal Child Development Centre (“Heal CDC”, “Center”, “we”, “us”, or “our”) respects and protects the privacy of children, parents, guardians, website visitors, and individuals who interact with our services.

This Privacy Policy explains how Heal CDC collects, uses, processes, stores, safeguards, and discloses personal data in connection with:

• Our website
• Child development programs
• Therapy and rehabilitation services
• Developmental assessments
• Consultations
• Parent communication
• Related healthcare and educational support activities.

Heal CDC acts as the Data Fiduciary responsible for determining the purpose and means of processing personal data collected from individuals.

This Privacy Policy is intended to comply with applicable Indian laws, including:

• The Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules made thereunder
• The Information Technology Act, 2000 and applicable rules
• Applicable child protection, disability rights, and healthcare-related laws in India.

By accessing our website, registering a child, submitting information, or availing our services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Definitions

For the purpose of this Privacy Policy:

• “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
• “Data Principal” means the individual to whom the personal data relates, including parents/legal guardians providing information on behalf of a child.
• “Child” means an individual below eighteen (18) years of age.
• “Processing” includes collection, storage, use, disclosure, transfer, modification, or deletion of personal data.

3. Information We Collect

The Center may collect and process the following categories of information:

3.1 Parent / Guardian Information

This may include:

• Name
• Contact details
• Email address
• Residential address
• Emergency contact details
• Identification information where legally required
• Communication records.

3.2 Child Information

This may include:

• Child’s name
• Date of birth
• Gender
• Developmental history
• Medical history
• Therapy assessment reports
• Behavioural observations
• Educational information
• Previous intervention records
• Progress reports
• Photographs or videos where consent has been obtained.

3.3 Service and Transaction Information

This may include:

• Appointment details
• Therapy records
• Service history
• Billing information
• Payment transaction records.

3.4 Website Information

When you visit our website, we may collect:

• IP address
• Browser information
• Device information
• Website usage information
• Cookies and similar technologies data.

4. Purpose of Processing Personal Data

The Center processes personal data for lawful purposes including:

• Providing child development and therapeutic services
• Conducting developmental assessments
• Preparing individualized intervention plans
• Monitoring developmental progress
• Communicating appointments and service updates
• Maintaining professional and clinical records
• Processing payments
• Responding to enquiries
• Improving service quality
• Maintaining safety and security
• Complying with legal and regulatory obligations.

5. Processing of Children's Personal Data

Heal CDC recognizes that children require enhanced protection of their personal data.

The Center shall:

• Process children's personal data only for lawful and legitimate purposes
• Obtain verifiable consent from the parent or lawful guardian before processing children's personal data
• Collect only information necessary for providing child development, therapy, rehabilitation, and related services
• Implement reasonable security safeguards to protect children's information
• Ensure that child-related information is handled with confidentiality and professional responsibility.

Heal CDC shall not knowingly process personal data of a child without appropriate parental or lawful guardian consent, except where processing is permitted or required under applicable law.

6. Consent

Where consent is required under applicable law, the Center shall obtain consent from the Data Principal or authorized parent/legal guardian before processing personal data.

Consent may be withdrawn by contacting the Center.

Withdrawal of consent shall not affect the legality of processing performed before such withdrawal.

7. Disclosure and Sharing of Personal Data

The Center shall not sell, rent, trade, or commercially exploit personal data.

Personal data may be disclosed only:

• With parental/legal guardian consent
• To therapists, consultants, healthcare professionals, or authorized personnel involved in providing services
• To educational institutions where authorized
• To government authorities, regulatory bodies, or law enforcement agencies where required by applicable law
• To protect the safety and welfare of the child or any individual.

8. Data Security Measures

The Center shall implement reasonable technical and organizational measures to protect personal data against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction.

Access to child-related information shall be restricted to authorized personnel only.

9. Data Retention

The Center shall retain personal data only for as long as necessary for:

• Providing services
• Maintaining professional records
• Legal and regulatory compliance
• Resolving disputes.

After completion of the retention period, personal data shall be securely deleted or anonymized.

10. Rights of Data Principals

Subject to applicable laws, Data Principals may exercise rights including:

• Requesting access to personal data
• Requesting correction or updating of inaccurate information
• Withdrawing consent for processing
• Requesting deletion of personal data where applicable
• Filing grievances relating to processing of personal data.

Requests may be submitted to:

11. Grievance Redressal

Any privacy-related grievance may be submitted to:

The Center shall address grievances within the timelines prescribed under applicable laws.

12. Changes to Privacy Policy

The Center reserves the right to modify this Privacy Policy periodically.

Any updated version shall be published on this website with the revised effective date.

1. Introduction

This Cookie Policy explains how Heal Child Development Centre uses cookies and similar technologies on its website.

Cookies help us improve website functionality, enhance user experience, analyze website performance, and maintain security.

2. What Are Cookies?

Cookies are small text files stored on a user's device when accessing a website.

Cookies allow websites to recognize devices and remember certain information about user preferences and activities.

3. Types of Cookies Used

3.1 Essential Cookies

These cookies are necessary for the operation, security, and functionality of the website.

3.2 Functional Cookies

These cookies help remember user preferences and improve website usability.

3.3 Analytics Cookies

These cookies help us understand:

• Website traffic
• Visitor behaviour
• Website performance
• Usage trends.

3.4 Third-Party Cookies

The website may use third-party services that place cookies, including:

• Website analytics providers
• Appointment scheduling platforms
• Communication tools
• Embedded content providers.

Such third parties may process information according to their own privacy policies.

4. Cookie Consent

Heal CDC may use essential cookies required for website functionality and security.

For non-essential cookies, including analytics and preference cookies, Heal CDC shall provide appropriate notice and consent mechanisms wherever required under applicable law.

Users may withdraw or modify their cookie preferences at any time through available browser settings or website cookie controls.

5. Managing Cookies

Users may:

• Enable or disable cookies through browser settings
• Delete existing cookies
• Adjust browser preferences.

Disabling cookies may affect certain website functionalities.

6. Updates to Cookie Policy

The Center may update this Cookie Policy periodically.

Changes shall be published on this website.

1. Our Commitment

Heal Child Development Centre is committed to protecting the safety, dignity, rights, and wellbeing of every child receiving services from the Center.

The Center maintains a child-safe environment based on principles of:

• Respect
• Equality
• Inclusion
• Confidentiality
• Professional responsibility
• Protection from harm.

2. Applicable Legal Framework

Heal CDC follows applicable Indian laws and child protection principles, including:

• Protection of Children from Sexual Offences Act, 2012 (POCSO Act)
• Juvenile Justice (Care and Protection of Children) Act, 2015
• Rights of Persons with Disabilities Act, 2016
• Applicable rules, regulations, and government guidelines relating to child welfare, safety, and rehabilitation services.

3. Zero Tolerance Policy

Heal CDC maintains a zero-tolerance approach towards:

• Physical abuse
• Sexual abuse
• Emotional abuse
• Neglect
• Exploitation
• Harassment
• Bullying
• Discrimination
• Unprofessional behaviour
• Any action that compromises the dignity, safety, or wellbeing of a child.

Any allegation or suspicion of child abuse shall be taken seriously and handled in accordance with applicable legal requirements.

4. Staff Recruitment and Conduct

Heal CDC shall take reasonable measures to ensure that employees, therapists, consultants, and volunteers:

• Possess appropriate qualifications and professional competence
• Understand child protection responsibilities
• Maintain professional boundaries with children
• Maintain confidentiality
• Follow safeguarding procedures
• Report suspected abuse or safety concerns immediately.

5. Safe Therapy Environment

The Center shall maintain:

• Child-friendly therapy spaces
• Appropriate supervision
• Safe interaction practices
• Emergency response procedures
• Hygiene and safety standards.

6. Child Confidentiality and Privacy

The Center shall protect the confidentiality of children and families.

Information relating to a child shall only be accessed by authorized persons for legitimate purposes.

7. Photography, Video and Digital Media

Heal CDC shall obtain prior consent from parents/legal guardians before:

• Photographing children
• Recording therapy sessions
• Using images, videos, testimonials, or child-related information for educational, awareness, or promotional purposes.

Consent for photographs, videos, or promotional use shall be voluntary and shall not affect the child's eligibility to receive therapy or developmental services.

8. Reporting Safeguarding Concerns

Any person who identifies, suspects, or receives information regarding possible child abuse, neglect, exploitation, or safety concerns shall immediately report the matter to:

Where required under applicable law, Heal CDC shall report such matters to the appropriate authorities, including competent authorities under the POCSO Act or other applicable laws.

9. Confidential Handling of Safeguarding Matters

Safeguarding complaints and investigations shall be handled confidentially.

Information shall only be shared with persons who have a legitimate need to know or where disclosure is required by law.

10. Parent and Guardian Responsibilities

Parents and guardians are expected to:

• Provide accurate and complete information regarding the child
• Inform the Center of medical, behavioural, or safety concerns
• Support recommended safeguarding practices
• Respect confidentiality of other children and families
• Maintain respectful communication with Center personnel.

11. Policy Review

The Center reserves the right to review and update this Child Safety & Safeguarding Policy periodically to ensure compliance with applicable laws and best practices.